PGT Windows & Doors Warranty Coverage: What's Included?

by Impact Windows Center December 31, 2023

Key Takeaways

PGT Warranty is a safeguard for your windows and doors investment.
Understanding the warranty can help you maximize its benefits.
Coverage includes material defects and workmanship for a set period.
Knowing what's covered—and what's not—can save you time and money.
Regular maintenance is key to keeping your warranty valid.

Why PGT Windows & Doors Warranty Matters

Think of a warranty like a superhero for your home—it's there to save the day when something goes wrong. PGT Windows & Doors Warranty is that trusty sidekick for your investments, ensuring that you're not left in the lurch if a window or door doesn't hold up to its promises. It's not just about fixing a problem; it's about peace of mind and knowing that your home is protected.

Understanding Your Protection

When you purchase a PGT product, you're not just buying a window or a door; you're buying a promise of durability and quality. The warranty that comes with your PGT product is a written guarantee that the company stands behind its materials and workmanship. It's important to understand the specifics of this protection—what it includes, how long it lasts, and how you can make sure it remains in effect.

Unpacking PGT's Warranty Coverage

PGT's warranty is comprehensive, but like any warranty, it has its limits. It's designed to protect you against certain types of defects and failures, but it's not an all-encompassing shield. By understanding the specifics, you can better prepare for any issues that might arise and know when to reach out for support.

The Nuts and Bolts of Basic Coverage

At its core, the PGT warranty covers material defects and workmanship issues. This means if your windows or doors aren't up to snuff because of how they were made or the materials used, you're covered. The warranty typically includes:

Replacement of defective parts
Repair of workmanship errors
Coverage of labor costs for repairs
Transferability to subsequent homeowners in some cases
Specifics on glass breakage and component coverage

The Length of Your Coverage Period

How long does this superhero stick around to protect your home? The length of your coverage period can vary based on the specific PGT product you've purchased. Most warranties last a certain number of years from the date of installation, giving you a generous window of protection. It's crucial to register your product to activate the warranty and keep a copy of your purchase and installation records in a safe place.

Standout Features of PGT Warranty

What sets PGT's warranty apart is its commitment to customer satisfaction. For starters, PGT offers a warranty that is transferable, which can be a significant advantage if you decide to sell your home. Plus, the warranty is clear about what it covers, including labor costs for the first year, which is not always the case with other warranties. Here are some standout features:

Transferable coverage to boost home value
Inclusion of labor costs for repairs in the first year
Clear guidelines on maintenance to keep warranty valid
Customer support that guides you through the claim process
Optional extended warranty coverage for additional peace of mind

Digging Deeper: What Exactly is Covered

When we dig into the details, PGT's warranty coverage is quite extensive. It's designed to ensure that the essential aspects of your windows and doors remain in top condition. Let's break down the specifics of what's covered under the warranty.

Frame and Structural Integrity

The backbone of any window or door is its frame. PGT guarantees that the frames of their products will be free from defects in materials and workmanship. This means the structural integrity of your windows and doors will stand the test of time, resisting the normal stresses and strains they face every day.

Glass Quality and Durability

PGT takes pride in the quality of their glass. The warranty covers issues like stress cracks, which can occur in the glass due to extreme temperature changes. It also addresses insulating glass seal failures, ensuring that your windows will continue to provide energy efficiency and noise reduction.

Hardware and Component Coverage

Every hinge, lock, and handle is crucial for the function of your windows and doors. PGT's warranty includes coverage for the hardware components, so if a lock fails or a handle breaks under normal use, you can get it fixed or replaced. This attention to detail is what makes the warranty robust and reliable.

The Fine Print: Exclusions You Should Know

As with any warranty, there are exclusions to be aware of. Understanding these will help you avoid any surprises if you ever need to make a claim. Here are some of the things that are not covered:

Normal wear and tear over time
Damage from improper use or maintenance
Issues caused by modifications or repairs not approved by PGT
Damage from environmental conditions like hurricanes or earthquakes
Problems due to improper installation by non-PGT professionals

By keeping these exclusions in mind and following the proper care guidelines, you can ensure that your warranty remains intact and your windows and doors continue to function beautifully for years to come.

Normal Wear and Tear Clarified

Let's be clear: 'normal wear and tear' is a term you'll see in almost every warranty, and it's important to grasp what it means. Over time, it's natural for windows and doors to show signs of aging—just like your favorite pair of jeans might fade or a well-loved book might crease. PGT's warranty doesn't cover these gradual changes, which are simply part of the life of any product. It's the unexpected, premature breakdowns that the warranty is designed to protect against.

Geographical and Environmental Limitations

Your location can play a big role in what's covered by your warranty. Certain coastal areas, for example, might be excluded due to the harsh salt air, which can be tough on windows and doors. Similarly, if you live in a region prone to natural disasters like hurricanes or earthquakes, make sure to understand how these events might affect your coverage. PGT designs products to withstand a lot, but Mother Nature can be unpredictable, and the warranty reflects that reality.

Installation and Modification Implications

Here's something crucial: the warranty only applies if your PGT products are installed correctly. If you decide to install or modify them yourself, or if you hire someone who isn't PGT-certified, you could void your warranty. Always opt for professional installation and consult with PGT before making any modifications to ensure your warranty stays intact.

When Things Go Wrong: Making a Claim

It's not something we like to think about, but sometimes things go wrong. If you find yourself facing a window or door defect, it's time to make a warranty claim. The process can seem daunting, but PGT has designed it to be as smooth as possible. Knowing the steps to take can help you navigate the claim process with confidence.

Step-by-Step Guide to Filing a Claim

When you need to file a claim, follow these steps:

Gather Your Documentation: Have your original purchase documents, warranty registration, and any maintenance records ready.
Contact PGT: Reach out to PGT's customer service to report your issue. Be prepared to describe the problem in detail.
Inspection: PGT may require an inspection to assess the issue. They'll coordinate with you to schedule this.
Review: PGT will review the claim and determine if it falls under the warranty coverage.
Resolution: If your claim is approved, PGT will repair or replace the defective part as outlined in your warranty.

Remember, the key is to act promptly and keep communication lines open with PGT throughout the process.

Customer Support: Help When You Need It

PGT prides itself on customer support. If you're unsure about any aspect of your warranty or need help with a claim, their customer service team is there to assist you. They can guide you through the process, clarify any confusion, and provide the support you need to ensure your home remains secure and comfortable.

Ensuring the Longevity of Your PGT Products

Keeping your windows and doors in tip-top shape goes beyond just aesthetics; it's about maximizing their lifespan and ensuring your warranty stays valid. Regular maintenance is key to the longevity of your PGT products. Here's what you need to know to keep your windows and doors functioning beautifully for years to come.

Regular Maintenance Tips

Inspect seals and weather stripping regularly for any signs of wear or damage.
Clean tracks and frames to prevent buildup of dirt and debris that can impair function.
Check for smooth operation; if a window or door is hard to open or close, it may need attention.
Lubricate moving parts annually with a silicone-based lubricant to keep them operating smoothly.
Examine the finish of your windows and doors and touch up any chipped or peeling areas to prevent corrosion.
Ensure that drainage holes are clear to prevent water buildup.
Keep an eye out for any cracks or gaps and address them promptly to prevent further damage.

Warranty-Safe Cleaning Practices

When it comes to cleaning your PGT windows and doors, it's not just about what you clean, but how you clean. Using the wrong methods or materials can damage your products and potentially void your warranty. Here are some warranty-safe cleaning tips:

Use a mild, non-abrasive soap and water solution for general cleaning.
Avoid harsh chemicals or abrasive cleaners that can damage the glass or frame finish.
Use a soft cloth or sponge to gently clean the glass and frame surfaces.
Don't use a power washer, as the high pressure can damage seals and finishes.
For stubborn dirt or stains, consult PGT's care and maintenance guidelines for recommended cleaning methods.

FAQs

How do I know if my PGT product is still under warranty?

Figuring out if your PGT product is still under warranty is simple. Check your original purchase documents or the warranty registration that you completed when you first got your windows or doors. These documents will have the start date of your warranty period. If you're still within that time frame, your products are covered. If you've misplaced these documents, reach out to PGT customer service with your product details, and they can assist you in determining your warranty status.

Can I transfer my PGT warranty if I sell my home?

Yes, in many cases, you can transfer your PGT warranty to the new homeowner, which can be a great selling point. The process is straightforward: inform PGT about the change in ownership and provide the new homeowner's details. There might be a transfer fee or specific conditions that apply, so be sure to check your warranty's terms or contact PGT customer service for the exact transfer procedure.

Does the warranty cover hurricane damage?

Living in areas prone to hurricanes means preparing for the worst. PGT designs its windows and doors to withstand severe weather, including hurricanes. However, the warranty specifically covers defects in materials and workmanship, not damage caused by natural disasters. For hurricane damage, it's crucial to have a separate insurance policy that covers such events. This ensures that you're fully protected when Mother Nature shows her strength.

What is not covered by PGT's warranty?

It's just as important to know what the warranty doesn't cover as it is to know what it does. PGT's warranty doesn't cover:

Normal wear and tear or natural weathering of surfaces and materials.
Damage caused by misuse, abuse, or neglect.
Problems due to improper installation not performed by PGT-certified installers.
Issues arising from modifications or repairs made without PGT's consent.
Damage from environmental conditions, including but not limited to, air pollutants, mildew, and salt exposure.
Acts of God, such as hurricanes, tornadoes, floods, or earthquakes.

Knowing these exclusions helps you understand the boundaries of your coverage and what additional protections you might need.

How can I avoid voiding my PGT warranty?

To keep your warranty valid, follow these guidelines:

Ensure proper installation by a PGT-certified professional.
Register your product with PGT to activate the warranty.
Perform regular maintenance as recommended by PGT.
Avoid unauthorized repairs or modifications.
Use appropriate cleaning solutions and methods as advised by PGT.
Keep records of your purchase, warranty registration, and any maintenance performed.

By sticking to these practices, you can enjoy the full benefits of your warranty for the entire coverage period.

In conclusion, your PGT windows and doors come with a robust warranty designed to protect your investment and bring you peace of mind. It's a comprehensive plan that covers material defects and workmanship, but like any warranty, it has its limitations. By understanding what's included, what's not, and how to maintain your warranty, you can ensure your windows and doors continue to enhance your home for many years. And remember, the PGT customer service team is always there to support you, whether you have questions about your coverage or need assistance with a claim. With proper care and awareness, your PGT products will stand as steadfast guardians of your home, come rain or shine.